Yes, you can take it home on the same day. If you wish to have the stones on the surface or the birthstone inside the ring, our craftsmen will work on it after the ring is made, so it will take about 1 to 2 hours, but it will be finished on the same day.
*If you wish to have special processing not included in the course, such as multiple stones or laser marking, it will take more time and we may mail it to you at a later date.

Be assured our artisans will assist you with the difficult parts. For the hand engraving process, our artisans will explain and let you practise before the actual engraving. We will support you throughout your handmade jewelry workshop.

We also offer a course in which our craftsmen can make rings on your behalf.

If you wish to have your wedding and engagement rings made at the same time, please book with this course.

If you wish to have two different types of anniversary jewelry made at the same time (i.e. a silver ring and a silver bangle), please choose either course and indicate this in the Special Requests when making your reservation.

Yes! Our artisans will guide you through the entire workshop process.

Yes, please let us know the number of participants ahead of time.

Please let us know ahead of time, and we will assess the possibility of fulfilling your request.

We regret to inform you that we do not have a parking lot. You may wish to consider using parking lots nearby.

Yes, we offer professionally made custom bridal rings. For more details, please take a look at this page.

We regret to inform you that we are unable to fulfill these requests at MITUBACI.

Yes, we provide our original wedding jewelry box for free (worth ¥2,200) with the purchase of MITUBACI engagement rings and wedding bands.
Silver rings and 18k layered rings come with a free pouch. You may get a jewelry box for these items at ¥1,100/¥2,200.

You may change or cancel your reservation online up to 24 hours prior to your reserved workshop start time using the link in your reservation confirmation email. Please make necessary changes as soon as possible.

For the handmade ring course, we may need more time after the ring is made if there are additional items such as stone clasps, etc. We would appreciate it if you could rearrange the schedule to a date that gives you more time to complete the course.

Please note that some limited courses during peak season such as Christmas cannot be rescheduled.

If you do not show up without notifying us, we may charge you the basic fee for the course.

Allergy test rings are available for borrowing. Please inform us if you are keen to borrow.

Yes, please feel free to take photos and videos at our atelier even with your wedding photographer. Our artisans are also most pleased to take commemorative photographs with you.

Enjoy free ring cleaning and polishing services for the jewelry you crafted at MITUBACI!
We offer an initial resizing service for free. 
2nd-time resizing onwards is chargeable at ¥5,500 per resizing.  
Please note that ring resizing may take several working days.

Yes, this is available as an option. Please see the options section of each course for additional fees.

If you would like to see a sample of the actual product, please ask us on the day of your visit.

For more information on lettering and engraving, please see this article.

*It may be delivered at a later date depending on the contents.

Yes, engraving by metal stamps and engraving machine is free of charge. As engraving can be done by customers at our workshops, we strongly encourage you to try it yourself! Read this article for more information about engraving services.

Yes, you can attend our workshops alone to make a single ring to commemorate a special occasion. Rest assured that our artisans will assist you throughout the workshop. You can also visit with your partner and both of you can work together to create a single anniversary ring. In other cases, you make also make more than one piece of jewelry by yourself.

Yes, we accept payment by Visa, Mastercard, JCB, Amex, Diners, Discover and China Union Pay. Please let us know your preference at the point of payment. We regret to inform you that we do not support contactless payment methods at the moment.

Yes, we offer a tax-free service if you are a visitor with temporary stay status. Please bring your passport with you.
Learn more (PDF)
Japan Tax-free Shop

Yes, please make a reservation as usual, and then use the Contact Us form to let us know the date of your reservation and what you would like to do and the options you would like. We will send you a payment link that allows you to pay by credit card. Please note that if you wish to pay in advance, we will not be able to provide tax exemption.

Contact us

Cancellation of orders and returns after delivery for the customer's convenience are generally not accepted.

However, we will do everything possible to accommodate our customers' circumstances, so please do not hesitate to contact us.

Feel free to contact us for more information.